Shipping Policy

PROCESSING TIMES

Once your order is successfully submitted, our shipping magicians work hard to get your order packed and ready to ship within two business days (although we usually ship the same day because we love you big). Then, our favorite mail carriers pick it up and it should be in your hands in 3 to 5 additional business days!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time! We do not ship on Sundays, or holidays.

TRACKING YOUR ORDER

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. Once you receive your shipping confirmation email, you can click on the link within and track your package. 

If you have any more tracking questions, please contact us at Customer Care.  To ensure a quick reply, please be sure to include your order number and customer name in the email Subject.

PICK UP

We need 1 business day (usually less) to process and complete your order, but don’t worry! You’ll receive an email notification as soon as it’s ready to go home with you!

If you need directions please contact Customer Care. 

Pickup Location:

Totally Rad

101 South Church Street

Florence, MS 39073